Privacy Policy
Introduction
Welcome to Be The Best You Coaching (“we,” “our,” or “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage with our coaching services, subscribe to our communications, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Be The Best You Coaching
Email: helen@bethebestyoucoaching.com
Website: bethebestyoucoaching.com
If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.
Information We Collect
• Name
• Email address
• Phone number
• Billing and payment information
• Information provided through contact forms
• Information shared during discovery calls, coaching sessions, questionnaires, surveys, or assessments
• Any other information you choose to provide
• IP address
• Browser type and version
• Device information
• Website usage data
• Pages viewed and time spent on pages
• Referring website information
How We Use Your Information
• Provide coaching services and support
• Respond to enquiries and requests
• Schedule appointments and coaching sessions
• Process payments and maintain records
• Send newsletters, updates, and marketing communications (where consent has been given)
• Improve our website and services
• Conduct research and analysis to enhance client experience
• Comply with legal and regulatory obligations
Lawful Basis for Processing
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
Email Marketing
• Coaching tips and insights
• News and updates
• Information about events, workshops, and programmes
• Promotional offers and opportunities
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services. These may include providers that assist with:
• Website hosting and maintenance
• Email communications and newsletters
• Appointment scheduling
• Payment processing
• Customer relationship management (CRM)
• Online coaching and virtual meetings
• Website analytics and performance monitoring
• Marketing and advertising
Any third-party providers we use are required to process your information securely and in accordance with applicable data protection laws. We may also disclose information where required by law or to protect our legal rights.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
• Deliver our services
• Fulfil contractual obligations
• Meet legal, regulatory, and accounting requirements
• Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to processing
• Withdraw consent at any time where consent is the basis for processing
• Request a copy of your information in a portable format
• Lodge a complaint with the relevant supervisory authority
To exercise any of these rights, please contact us using the details provided in this policy.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors interact with our website.
We may use analytics and marketing tools provided by trusted third parties to help improve our services and communications.
You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain parts of our website.
Third-Party Links
Our website may contain links to third-party websites, products, or services.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
Coaching Disclaimer and Confidentiality
We respect the confidentiality of information shared during coaching sessions and will not disclose personal information without your consent unless required by law.
Please note that coaching is not therapy, counselling, legal advice, financial advice, medical advice, or any other regulated professional service.
Information provided through coaching is intended for educational and personal development purposes only.
We reserve the right to disclose information where required by law or where there is a serious risk of harm to yourself or others.
Children's Privacy
Our services are intended for individuals aged 18 and over.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
[Your Name]
[Your Business Name]
Email: [Your Email Address]
Website: [Your Website URL]
This Privacy Policy is designed for a UK-based coaching business and reflects the requirements of UK GDPR and the Data Protection Act 2018. It should be reviewed periodically and updated as your business grows and additional tools or services are introduced.